Privacy Policy
Your privacy is important to us. This policy explains how TIDYFOX collects, uses, and protects your personal information when you use our website and services.
Last Updated: December 15, 2024
1. Introduction
TIDYFOX Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tidyfox.world and use our cleaning services.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services or website.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation for our services
- Book or schedule cleaning services
- Create an account on our website
- Subscribe to our newsletter or promotional communications
- Participate in surveys or feedback forms
- Contact us directly via phone, email, or contact forms
This information may include your name, email address, phone number, postal address, property details, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and usage statistics
Third-Party Information
We may receive information about you from third-party sources, such as social media platforms, business partners, and service providers, in accordance with their privacy policies and our agreements with them.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
To provide, maintain, and improve our cleaning services, process bookings, schedule appointments, and manage your account.
Communication
To respond to your inquiries, send service confirmations, provide customer support, and keep you informed about your bookings and our services.
Marketing and Promotions
With your consent, to send you promotional materials, special offers, and information about new services that may interest you.
Legal and Security
To comply with legal obligations, protect our rights and property, prevent fraud and abuse, and ensure the security of our services.
Website Improvement
To analyze website usage, improve user experience, develop new features, and optimize our online services.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing platforms, subject to strict confidentiality agreements.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Consent
We may share your information with your explicit consent or at your direction.
5. Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal information:
Access and Portability
You may request access to the personal information we hold about you and receive a copy in a portable format.
Correction and Updates
You may request that we correct, update, or amend any inaccurate or incomplete information.
Deletion
You may request that we delete your personal information, subject to certain legal limitations and retention requirements.
Objection and Restriction
You may object to certain processing of your information or request that we restrict processing in certain circumstances.
Marketing Communications
You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication procedures
- Employee training on data protection and privacy
- Secure servers and data storage facilities
- Regular backups and disaster recovery procedures
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on:
- The nature of the information collected
- The purposes for which it was collected
- Legal and regulatory requirements
- Resolution of disputes and enforcement of agreements
When information is no longer needed, we securely delete or anonymize it according to our data retention policies and applicable laws.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the use of standard contractual clauses and other appropriate transfer mechanisms.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide relevant content and advertisements
- Improve our website functionality
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For more detailed information about our use of cookies, please refer to our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by TIDYFOX. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email or prominent notice on our website
- Provide a summary of material changes where appropriate
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
TIDYFOX Ltd
125 King's Road, Chelsea
London SW3 4RP
United Kingdom
Phone: +44 20 7352 1840
Email: [email protected]
Business Hours:
Monday-Friday: 8:00-18:00
Saturday: 9:00-16:00
For privacy-specific inquiries, please mark your email as "Privacy Request" to ensure prompt attention.
By using TIDYFOX services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.